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CDEC ANNOUNCEMENT - APRIL 2025

 


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**CDEC Advisory: Slow Response from e2m server - April 28**


ST #MISTG-E2M-13208455 Encounter Slow Response from E2M server


Please be informed that we are currently experiencing slow response

from the BOC e2m system that started around 01:05 PM.

The matter has already been reported to BOC-MISTG,

and they are currently investigating the issue.


In the meantime, we kindly ask that you closely monitor your submissions.
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*** Recommended Email Subject Lines***

Dear Valued Clients

For Faster Identification of your concern please use the ff. subject line formats



E-Trade/Go-Fast Funding Follow-ups:

• Format: Product | Concern | Company/User Name | 7-Connect Ref. No.

• Example: E-Trade | Follow | CDECCNN | 9****************

Email to: finance@cdec.com.ph


CPRS

• Format:Service | Concern | Company Name / Name

• Example:CPRS |Status Follow-up | Company ABC

Email to: cs@cdec.com.ph


MANIFEST

• Format: Service | Concern | BL#123456789

• Example: Manifest |Stuck @ Sent | BL#123456789

Email to:cs@cdec.com.ph


Thank you for your patience and understanding,

CDEC Customer Service Team

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REMINDER:

 

ALL VESSEL AND FLIGHT REGISTRY NUMBERS WILL

START WITH 0001 EFFECTIVE 01 JANUARY 2025

Please be reminded that all vessel and flight registry numbers will start with

"0001" in all customs ports effective 01 January 2025. Format is

URN0001-25 wherein URN refers to the 3-digit character alphabetic prefix

issued by BOC as part of Shipping Line and Airline Client Profile Registration

System.


All notices of vessel and flight arrivals submitted to PID/Bay Service

and Aircraft Operations Division for 01 January 2025 arrivals must

already reflect the new customs registry numbers.